Refund and Returns Policy

At Cyber Bangla, we are committed to providing top-notch Cyber Security Services. Your satisfaction and confidence in our services are of utmost importance to us. Please read our Refund and Returns Policy carefully to understand your rights and obligations when utilizing our services.

Refund Policy:

1. Service Assurance: We strive to deliver high-quality Cyber Security Services tailored to your needs. If you are dissatisfied with our services, please contact our Customer Support within 10 days of service delivery.

2. Refund Eligibility: Refunds are considered under the following circumstances:

   • Unresolved Issues: If our team is unable to resolve a critical security issue as per the agreed-upon scope.
   • Service Cancellation: Refunds may be applicable if services are canceled before the initiation of work.

3. Refund Process:

   • Contact Customer Support: Initiate the refund process by contacting our Customer Support team.
   • Investigation: Our team will conduct a thorough investigation to assess the eligibility for a refund.
   • Approval: Once approved, refunds will be processed through the original payment method.

Returns Policy:

1. Service Scope Clarification: Before availing of our Cyber Security Services, ensure a clear understanding of the scope of work and deliverables to avoid misunderstandings.

2. Scope Adjustments: Any adjustments to the scope of work must be communicated and agreed upon in writing. Additional charges may apply for expanded services.

3. Termination of Services: If you wish to terminate services before completion, please notify us in writing. Any applicable refunds will be determined based on the work completed and resources expended.

Contact Information:

For inquiries regarding refunds and returns, please contact our Customer Support:

• Email: [email protected]
• Phone: +8801717500230

Note:

• Cyber Bangla reserves the right to update or modify this Refund and Returns Policy without prior notice. Please check our website for the latest version.
• Refund and return considerations are subject to the terms outlined in our Service Agreement.

Thank you for choosing Cyber Bangla Cyber Security Services. We appreciate your trust in our commitment to securing your digital landscape.